The order is intercepted by the risk control to show 10000: Payment is declined, how to deal with it?

If the consumer is a trustworthy returning customer, you can provide the consumer's email address or card number to apply for whitelist approval. If the consumer is a new customer, it is recommended that they provide a scanned copy of the front of the credit card, with the middle digits masked and only the first 6 digits and last 4 digits retained, as well as scanned personal identification documents, to help determine whether the user is trustworthy.

If the user is trustworthy, you can add them to the whitelist in the system. If the system still blocks the transaction after that, you can contact your dedicated Operations Support Manager for whitelist assistance. If the order later results in a chargeback, you can retain these materials for the appeal process.