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Mastercard 拒付原因更新

Mastercard 计划从 2025 年 4 月 11 日起启用新版拒付原因。新版拒付原因分类做了简化:按 Mastercard 调整后的拒付原因体系重新梳理为授权、消费者争议、交互终端错误、欺诈四大类,以减少因拒付原因混淆导致的误操作。

Mastercard 新旧拒付原因分类

类别Mastercard 拒付原因(旧版)Mastercard 拒付原因(更新)
授权 AuthorizationAccount Number Not On FileAuthorization-Related Chargeback
授权 AuthorizationAuthorization-Related ChargebackAuthorization-Related Chargeback
授权 AuthorizationWarning Bulletin FileAuthorization-Related Chargeback
消费者争议 Cardholder DisputesCredit Not ProcessedCardholder Disputes
消费者争议 Cardholder DisputesAddendum, No-show, or ATM DisputeCardholder Disputes
消费者争议 Cardholder DisputesGoods or Services Not ProvidedCardholder Disputes
消费者争议 Cardholder DisputesCardholder Dispute Defective/Not as DescribedCardholder Disputes
消费者争议 Cardholder DisputesCanceled Recurring or Digital Goods TransactionsCardholder Disputes
交互终端错误 Point-of-Interaction ErrorCorrect Transaction Currency Code Not ProvidedDuplicate Processing
交互终端错误 Point-of-Interaction ErrorLate PresentmentDuplicate Processing
交互终端错误 Point-of-Interaction ErrorDuplicate Processing of TransactionDuplicate Processing
交互终端错误 Point-of-Interaction ErrorTransaction Amount DiffersDuplicate Processing
欺诈 FraudChip Liability Shift-Lost / Stolen / Never Received Issue (NRI) FraudChip Liability Shift-Lost / Stolen / Never Received Issue (NRI) Fraud
欺诈 FraudChip Liability ShiftChip Liability Shift
欺诈 FraudQuestionable Merchant ActivityQuestionable Merchant Activity
欺诈 FraudNo Cardholder AuthorizationNo Cardholder Authorization

Oceanpayment 对应中英文拒付原因调整

为适应 Mastercard 拒付原因调整,Oceanpayment 对应中英文拒付原因也做了同步调整,变化如下:

类别旧版拒付原因新版拒付原因Oceanpayment 英文拒付原因
授权 Authorization持卡人未授权授权问题拒付Authorization-Related Chargeback
消费者争议 Cardholder Disputes未收到退款持卡人争议Cardholder Disputes
消费者争议 Cardholder Disputes服务未提供或未收到商品持卡人争议Cardholder Disputes
消费者争议 Cardholder Disputes货物损坏/货不对版持卡人争议Cardholder Disputes
消费者争议 Cardholder Disputes已取消的循环交易持卡人争议Cardholder Disputes
交互终端错误 Point-of-Interaction Error错误交易币种重复处理Duplicate Processing
交互终端错误 Point-of-Interaction Error交易清算延迟重复处理Duplicate Processing
交互终端错误 Point-of-Interaction Error重复处理重复处理Duplicate Processing
交互终端错误 Point-of-Interaction Error交易金额或账户错误重复处理Duplicate Processing
欺诈 Fraud欺诈交易欺诈交易Chip Liability Shift-Lost / Stolen / Never Received Issue (NRI) Fraud
欺诈 Fraud欺诈交易欺诈交易Chip Liability Shift
欺诈 Fraud欺诈交易欺诈交易Questionable Merchant Activity
欺诈 Fraud欺诈交易欺诈交易No Cardholder Authorization

以上调整仅针对 Mastercard 按新的拒付原因报出的拒付,不影响旧的拒付原因申诉处理,具体实施以 Mastercard 的实际更新时间为准。