Mastercard 拒付原因更新
Mastercard 计划从 2025 年 4 月 11 日起启用新版拒付原因。新版拒付原因分类做了简化:按 Mastercard 调整后的拒付原因体系重新梳理为授权、消费者争议、交互终端错误、欺诈四大类,以减少因拒付原因混淆导致的误操作。
Mastercard 新旧拒付原因分类
| 类别 | Mastercard 拒付原因(旧版) | Mastercard 拒付原因(更新) |
|---|---|---|
| 授权 Authorization | Account Number Not On File | Authorization-Related Chargeback |
| 授权 Authorization | Authorization-Related Chargeback | Authorization-Related Chargeback |
| 授权 Authorization | Warning Bulletin File | Authorization-Related Chargeback |
| 消费者争议 Cardholder Disputes | Credit Not Processed | Cardholder Disputes |
| 消费者争议 Cardholder Disputes | Addendum, No-show, or ATM Dispute | Cardholder Disputes |
| 消费者争议 Cardholder Disputes | Goods or Services Not Provided | Cardholder Disputes |
| 消费者争议 Cardholder Disputes | Cardholder Dispute Defective/Not as Described | Cardholder Disputes |
| 消费者争议 Cardholder Disputes | Canceled Recurring or Digital Goods Transactions | Cardholder Disputes |
| 交互终端错误 Point-of-Interaction Error | Correct Transaction Currency Code Not Provided | Duplicate Processing |
| 交互终端错误 Point-of-Interaction Error | Late Presentment | Duplicate Processing |
| 交互终端错误 Point-of-Interaction Error | Duplicate Processing of Transaction | Duplicate Processing |
| 交互终端错误 Point-of-Interaction Error | Transaction Amount Differs | Duplicate Processing |
| 欺诈 Fraud | Chip Liability Shift-Lost / Stolen / Never Received Issue (NRI) Fraud | Chip Liability Shift-Lost / Stolen / Never Received Issue (NRI) Fraud |
| 欺诈 Fraud | Chip Liability Shift | Chip Liability Shift |
| 欺诈 Fraud | Questionable Merchant Activity | Questionable Merchant Activity |
| 欺诈 Fraud | No Cardholder Authorization | No Cardholder Authorization |
Oceanpayment 对应中英文拒付原因调整
为适应 Mastercard 拒付原因调整,Oceanpayment 对应中英文拒付原因也做了同步调整,变化如下:
| 类别 | 旧版拒付原因 | 新版拒付原因 | Oceanpayment 英文拒付原因 |
|---|---|---|---|
| 授权 Authorization | 持卡人未授权 | 授权问题拒付 | Authorization-Related Chargeback |
| 消费者争议 Cardholder Disputes | 未收到退款 | 持卡人争议 | Cardholder Disputes |
| 消费者争议 Cardholder Disputes | 服务未提供或未收到商品 | 持卡人争议 | Cardholder Disputes |
| 消费者争议 Cardholder Disputes | 货物损坏/货不对版 | 持卡人争议 | Cardholder Disputes |
| 消费者争议 Cardholder Disputes | 已取消的循环交易 | 持卡人争议 | Cardholder Disputes |
| 交互终端错误 Point-of-Interaction Error | 错误交易币种 | 重复处理 | Duplicate Processing |
| 交互终端错误 Point-of-Interaction Error | 交易清算延迟 | 重复处理 | Duplicate Processing |
| 交互终端错误 Point-of-Interaction Error | 重复处理 | 重复处理 | Duplicate Processing |
| 交互终端错误 Point-of-Interaction Error | 交易金额或账户错误 | 重复处理 | Duplicate Processing |
| 欺诈 Fraud | 欺诈交易 | 欺诈交易 | Chip Liability Shift-Lost / Stolen / Never Received Issue (NRI) Fraud |
| 欺诈 Fraud | 欺诈交易 | 欺诈交易 | Chip Liability Shift |
| 欺诈 Fraud | 欺诈交易 | 欺诈交易 | Questionable Merchant Activity |
| 欺诈 Fraud | 欺诈交易 | 欺诈交易 | No Cardholder Authorization |
以上调整仅针对 Mastercard 按新的拒付原因报出的拒付,不影响旧的拒付原因申诉处理,具体实施以 Mastercard 的实际更新时间为准。